Return Policy

Our return policy is designed to create a simple and reassuring post-purchase experience, ensuring that customers have sufficient time and support if a product does not meet their expectations. Since online shopping does not allow for physical inspection prior to purchase, we provide a 100-day return window starting from the date the delivery is confirmed. This extended period allows customers to properly evaluate their item and decide whether it suits their needs.

To qualify for a return, items must be kept in their original condition, unused, and free from any signs of wear, damage, stains, or alterations. All original packaging materials must also be included, such as tags, labels, accessories, and any supplementary inserts. Using the original packaging when returning an item is strongly recommended, as it helps protect the product during transit and ensures a smoother processing experience. A valid proof of purchase, such as an order confirmation or receipt, is also required to complete the return request.

Before sending any item back, customers are required to contact our support team for prior authorization. This step allows us to verify that the request meets the conditions of the return policy. All return requests should be submitted via email at fruitriots@outlook.com. Once the request has been reviewed and approved, customers will receive return instructions along with a prepaid shipping label. It is important to follow the provided instructions carefully, as returns sent without approval or using alternative shipping arrangements may not be accepted or processed.

We strongly encourage customers to inspect their order immediately upon arrival. If any defects, damage, or incorrect items are identified, they should be reported to customer support without delay. Prompt communication allows us to assess the issue efficiently and determine the appropriate solution, which may include a replacement, refund, or other corrective action. Delayed reporting may affect the speed or outcome of the resolution process.

Certain items may not be eligible for return due to hygiene considerations, safety regulations, or product-specific restrictions. If there is any uncertainty regarding eligibility, customers are advised to contact support before initiating a return. Please also note that direct exchanges are not offered. Customers wishing to receive a different size, color, or product variation must first return the original item and place a separate order for the replacement.

For customers located within the European Union, additional statutory rights may apply. This includes the ability to cancel an order within 14 days of receiving the product without providing a reason, provided the item is returned in an unused and resellable condition, complete with all original packaging and documentation.

Once a returned item is received, it will be carefully inspected to ensure it meets all return requirements. Customers will be notified once the evaluation is complete. If approved, refunds will be issued to the original payment method. While refunds are typically processed within 10 business days, processing times may vary depending on the financial institution involved. If a refund has not been received within 15 business days of approval, customers are encouraged to contact support for assistance at fruitriots@outlook.com.

Overall, the return process is structured to be transparent, efficient, and customer-focused, ensuring that any issues can be resolved smoothly while maintaining clear communication throughout every stage.